Reference

What Our Legal Terms Mean for Your Account

Our legal terms set out exactly how your account on hana4dlogin works — your rights, our responsibilities, and how access is governed depending on local law and eligible regions in Indonesia. Read this before you open an account so you know where you stand.

Account Rights & ObligationsDANA, OVO, GoPay Wallet PolicyJurisdiction-Dependent AccessData Handling & RetentionContact for Legal Requests
hana4dlogin What Our Legal Terms Mean for Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Data Handling

Account data — including your registered mobile number, wallet identifiers for DANA, OVO, or GoPay, and transaction history — is stored with SSL encryption and is not shared with third parties outside of legal obligations.

Cookie Policy

We use cookies to maintain your session continuity across mobile and browser access. Returning from a warung break or switching devices mid-session relies on cookies recognising your account state. You can manage cookie preferences in your browser settings.

Data Retention

Transaction records, login activity, and wallet linkage data are retained for a defined period in line with our operational and legal obligations. After that period, data is either deleted or anonymised.

Request Changes or Access

You can request a copy of the data we hold on your account, ask for corrections, or request deletion where legally permitted.

LEGAL CONTACT PATHS

Reach Us with Legal or Policy Questions

Live Chat Support Open the chat widget inside your account dashboard. Our team handles account-related legal queries including restriction notices and wallet verification disputes in real time.
Email for Formal Requests Send formal legal requests — data access, account closure, transaction records — to our support email. Include your registered account ID and the nature of your request for faster processing.
In-Account Help Centre Your account menu includes a Help section where you can submit policy queries, flag a disputed DANA or GoPay transaction, and track the status of open requests without leaving the platform.

Common Legal Questions About Your Account

Yes. Access depends on local law and is available only in eligible regions where local law permits. You are responsible for confirming your eligibility before opening or using an account.

We collect your wallet identifier, transaction reference, and payment amount to process and record the deposit or withdrawal on your account ledger. We do not store your full wallet PIN or password.

Yes. Submit a data access request via live chat or email with your account ID. We will compile your transaction records and account activity and share them within the timeframe our policy requires.

After account closure, your data is retained for the period required by our legal obligations, then deleted or anonymised. Transactional records linked to DANA, OVO, or GoPay may be held longer where regulations require it.

Reach our team through live chat or the formal email channel. Include your account ID and the restriction notice reference. We will review the case and respond with the grounds for the decision and next steps.

Session cookies are necessary for your login state to persist across mobile browser tabs and when switching from mobile to desktop. Disabling them may interrupt your session continuity. You can manage preferences in your browser settings.